Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Firefox crashes

  • 8 vastust
  • 1 on selline probleem
  • 8 views
  • Viimati vastas TyDraniu

more options

Hi. The crash is always reproduced when we are trying to start video capture using getUserMedia() and requesting the camera access. It crashed with our code and with all of official webrtc samples as well

There are two links to similar issues marked as resolved in our crash report mentioned at Bugzilla tab. Could you please let me know which version of Firefox will come with the fix for the issue

Crash id is: 955ac854-0b6e-49fa-b6ac-6c6c20190221

Hi. The crash is always reproduced when we are trying to start video capture using getUserMedia() and requesting the camera access. It crashed with our code and with all of official webrtc samples as well There are two links to similar issues marked as resolved in our crash report mentioned at Bugzilla tab. Could you please let me know which version of Firefox will come with the fix for the issue Crash id is: 955ac854-0b6e-49fa-b6ac-6c6c20190221

All Replies (8)

more options

Product Firefox Release Channel release Version 65.0.1 Build ID 20190211233335 (2019-02-11)

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version 66.0.2 March 27, 2019


bp-955ac854-0b6e-49fa-b6ac-6c6c20190221 Signature: RGB24ToARGBRow_SSSE3

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

This is for Sumo's Related Bugs 1539220 RESOLVED FIXED Browser crashes when User tries to set avatar image with Camera option.

1310313 RESOLVED DUPLICATE Crash in RGB24ToARGBRow_SSSE3

more options

Make sure ALL of your software is up to date.

more options

Unfortunately, we are facing same issue with latest version (66.0.2) as well

more options

Got submitted crash from version 66.0.2: 04f3c086-3991-422f-a6e6-445ef0190330. Please, have a look.

more options

I called for more help

Product Firefox Release Channel release Version 66.0.2 Build ID 20190326175229 (2019-03-26)

bp-04f3c086-3991-422f-a6e6-445ef0190330 Signature: RGB24ToARGBRow_SSSE3

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

This is for Sumo's Related Bugs 1539220 RESOLVED FIXED Browser crashes when User tries to set avatar image with Camera option.

1310313 RESOLVED DUPLICATE Crash in RGB24ToARGBRow_SSSE3 DUPLICATE of bug 1524208

You are not authorized to access bug 1524208

more options

Hi. Do you have any update on subject?

more options

I called again.

more options

The crash is probably fixed in version 67, but video capture still may not work. There's no crash, but only the error message with certain cameras.