Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

New installed firefox is not sync with my older one

  • 3 vastust
  • 0 on selline probleem
  • 6 views
  • Viimati vastas jonzn4SUSE

Shaho Khedri
Shaho Khedri
more options

I recently installed Firefox on my new computer and when I tried to log into my account to sync browsing history, saved logins, extensions, etc., I realized that I forgot my Firefox account password. After I reset my firefox account password, firefox is now not syncing any of my data.

New: Is it true that changing the Mozilla account password will cause the sync data to be lost? If so, why didn't I get any warning before changing the password? In the current state, if I log in the account on Firefox Android, will the information on the Android device be lost, or will the desktop Firefox sync with it? please guide me

I recently installed Firefox on my new computer and when I tried to log into my account to sync browsing history, saved logins, extensions, etc., I realized that I forgot my Firefox account password. After I reset my firefox account password, firefox is now not syncing any of my data. New: Is it true that changing the Mozilla account password will cause the sync data to be lost? If so, why didn't I get any warning before changing the password? In the current state, if I log in the account on Firefox Android, will the information on the Android device be lost, or will the desktop Firefox sync with it? please guide me

Muudetud Shaho Khedri poolt

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Resetting the password for the Mozilla account because you do not remember the password will remove all data stored on the Sync server because this password is used to encrypt your data locally for security reasons before it is uploaded to the Sync server and only this password or a possible recovery key can decrypt this data.

I think that Firefox will show a warning if you reset this password via connecting to Sync. Where did you reset this password?

Muudetud cor-el poolt

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Hey Shaho,

Since this is something I dare not test on my account, you should reset your password again to verify if you get a prompt and post a screenshot of it. I'm not a fan of the policy to delete data if you change the password. I cannot think of anyone on the web with such a policy.  ;-/

Muudetud jonzn4SUSE poolt

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

cor-el said
Resetting the password for the Mozilla account because you do not remember the password will remove all data stored on the Sync server because this password is used to encrypt your data locally for security reasons before it is uploaded to the Sync server and only this password or a possible recovery key can decrypt this data. I think that Firefox will show a warning if you reset this password via connecting to Sync. Where did you reset this password?

Is there anyway to use the data from his phone or is he SOL?

Muudetud jonzn4SUSE poolt