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Parts of a browser page are missing

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

wrhw
wrhw
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Recently, parts of web pages when viewed with FireFox have started going missing.

As an example, when I look at Apple - MY ID, https://appleid.apple.com/

All I see are 2 horizontal blue strips, 8 colored icons and the main (black) heading "What's an Apple ID?"

When I look at the same page with Chrome, I see everything - the (white) labels on the 2 horizontal strips and the block of text under "What's an Apple ID?" as below:

An Apple ID is your user name for everything you do with Apple: Shop the iTunes Store, enable iCloud on all your devices, buy from the Apple Online Store, make a reservation at an Apple Retail Store, access the Apple Support website, and more.

What is going on? Why are parts missing?

Help please.

Recently, parts of web pages when viewed with FireFox have started going missing. As an example, when I look at Apple - MY ID, https://appleid.apple.com/ All I see are 2 horizontal blue strips, 8 colored icons and the main (black) heading "What's an Apple ID?" When I look at the same page with Chrome, I see everything - the (white) labels on the 2 horizontal strips and the block of text under "What's an Apple ID?" as below: An Apple ID is your user name for everything you do with Apple: Shop the iTunes Store, enable iCloud on all your devices, buy from the Apple Online Store, make a reservation at an Apple Retail Store, access the Apple Support website, and more. What is going on? Why are parts missing? Help please.

All Replies (2)

FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences<Enter> in the address bar

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Note that your System Details List shows multiple Flash plugins.

  • Shockwave Flash 13.0 r0
  • Shockwave Flash 10.0 r22

You can find the installation path of all plugins on the about:plugins page.

You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player.

  • (32 bit Windows) C:\Windows\System32\Macromed\Flash\
  • (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\

You can open the Web Console (Firefox/Tools > Web Developer). Check on the Network tab if any content is blocked and has a file size 0 (zero).