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For the past 3 days I have been unable to open my comcast email, but can open it on other browsers...what up?

  • 2 replies
  • 4 have this problem
  • 9 views
  • Last reply by zone383

zone383
zone383
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I have been using FIREFOX for YEARS to access my email on comcast.net. Just about 3 days ago, I am unable to do so. I get the circle going round and round and round and never connecting. I can open it on Google Chrome and IE, so this leads me to believe it is a Firefox issue. Please help.

I have been using FIREFOX for YEARS to access my email on comcast.net. Just about 3 days ago, I am unable to do so. I get the circle going round and round and round and never connecting. I can open it on Google Chrome and IE, so this leads me to believe it is a Firefox issue. Please help.

Chosen solution

hello, please try to reset firefox (this will keep your bookmarks and passwords).

since you appear to have a few suspicious addons installed as well, i'd also recommend to run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner which are specialised in adware detection.

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philipp
philipp
  • Moderator
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Chosen Solution

hello, please try to reset firefox (this will keep your bookmarks and passwords).

since you appear to have a few suspicious addons installed as well, i'd also recommend to run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner which are specialised in adware detection.

zone383
zone383 Question owner
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philipp-You're a gem! Resetting Firefox worked. Thank you so much!