Please check if all your plugins are up-to-date. To do this, go to the Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each yellow or red button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

Hi, I had done that and installed the updates which seem to have taken. But when I log off my profile and then log on again the version that loads does not have the updates. If I only close Firefox and then reload FF then the updates are present.

Plugins would be in the computer programs folder or its like. Not the profile folder.

Type about:plugins<enter> in the address bar. Now search for the plug-ins.

Example; Adobe Acrobat File: nppdf32.dll,nppdf32.dll Path: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\browser\nppdf32.dll,C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll Version: 11.0.9.29 State: Enabled Adobe PDF Plug-In For Firefox and Netscape 11.0.9

Copy all the plugins and post it below.

Shockwave is the big issue but I have included some of the others for reference. Here goes: OpenH264 Video Codec provided by Cisco Systems, Inc.

   File: 1.4
   Path: K:\ff\gmp-gmpopenh264\1.4
   Version: 1.4
   State: Enabled
   This plugin is automatically installed by Mozilla to comply with the WebRTC specification and to enable WebRTC calls with devices that require the H.264 video codec. Visit http://www.openh264.org/ to view the codec source code and learn more about the implementation.

MIME Type Description Suffixes Primetime Content Decryption Module provided by Adobe Systems, Incorporated

   File: 11
   Path: K:\ff\gmp-eme-adobe\11
   Version: 11
   State: Enabled
   Play back protected web video.

MIME Type Description Suffixes QuickTime Plug-in 7.7.7

   File: npqtplugin.dll,npqtplugin2.dll,npqtplugin3.dll,npqtplugin4.dll,npqtplugin5.dll
   Path: C:\Program Files (x86)\QuickTime\Plugins\npqtplugin.dll,C:\Program Files (x86)\QuickTime\Plugins\npqtplugin2.dll,C:\Program Files (x86)\QuickTime\Plugins\npqtplugin3.dll,C:\Program Files (x86)\QuickTime\Plugins\npqtplugin4.dll,C:\Program Files (x86)\QuickTime\Plugins\npqtplugin5.dll
   Version: 7.7.7.0
   State: Enabled
   The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

Adobe Acrobat

   File: nppdf32.dll
   Path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AIR\nppdf32.dll
   Version: 15.7.20033.2203
   State: Enabled
   Adobe PDF Plug-In For Firefox and Netscape 15.7.20033

Google Update

   File: npGoogleUpdate3.dll
   Path: C:\Program Files (x86)\Google\Update\1.3.27.5\npGoogleUpdate3.dll
   Version: 1.3.27.5
   State: Enabled
   Google Update

Shockwave for Director

   File: np32dsw_1200112.dll,np32dsw.dll
   Path: C:\Windows\SysWOW64\Adobe\Director\np32dsw_1200112.dll,C:\Windows\SysWOW64\Adobe\Director\np32dsw.dll
   Version: 12.0.0.112
   State: Enabled
   Adobe Shockwave for Director Netscape plug-in, version 12.0

Shockwave Flash

   File: NPSWF32_18_0_0_194.dll,NPSWF32_18_0_0_203.dll
   Path: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_18_0_0_194.dll,C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_18_0_0_203.dll
   Version: 18.0.0.194
   State: Enabled (STATE_VULNERABLE_UPDATE_AVAILABLE)
   Shockwave Flash 18.0 r0

Shockwave for Director

File: np32dsw_1200112.dll,np32dsw.dll Path: C:\Windows\SysWOW64\Adobe\Director\np32dsw_1200112.dll, Path: C:\Windows\SysWOW64\Adobe\Director\np32dsw.dll

Shockwave Flash

File: NPSWF32_18_0_0_194.dll,NPSWF32_18_0_0_203.dll Path: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_18_0_0_194.dll, Path: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_18_0_0_203.dll

You have two Shockwave Flash, and two Shockwave for Director
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Flash Player Version 18.0.0.203
https://www.adobe.com/products/flashplayer/distribution3.html Note: Windows users must download the “Internet Explorer” and “Plugin-based browsers” installers.

Shockwave Director: Shockwave Standalone Installer / Uninstaller{web link} Shockwave Director Version 12.1.8.158 http://get.adobe.com/shockwave/

Actually the latest Flash player version as of today is 18.0.0.209 as the 18.0.0.203 and older Flash 18 versions is on blocklist due to critical vulnerabilities.

Thanks James