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wont open after install

  • 2 replies
  • 1 has this problem
  • 10 views
  • Last reply by cor-el

sgtjohn
sgtjohn
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I have installed firefox 3 times after install, when i try to open it, i get firefox already running, close firefox and try again. i click close, then try to reopen but get same error. any solutions

I have installed firefox 3 times after install, when i try to open it, i get firefox already running, close firefox and try again. i click close, then try to reopen but get same error. any solutions

All Replies (2)

FredMcD
FredMcD
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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

While in Safe Mode,

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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See:

Try to delete the parent.lock file in the profile folder

  • C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\

"AppData" (XP: Application Data; Mac: ~/Library; Linux: ~/.mozilla) is a hidden folder.