Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Each time I open thunderbird it says 'not responding' How do I unfreeze it? I tried to move a file from local folders to archives, probably too big to index . .

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by ayling2

more options

We received a message saying inbox full over quota and no more emails could be recived. So it seemed the local folders were adding to the problem with storage. I read online that I should move them from local folders to the archive so that they would stay indexed and we could carry on searching within them. I moved a folder from local storage to archived folders and the program has been frozen ever since, including in safe mode. I have copied the local folders and saved them in a folder on the desktop. Can I perhaps access profile and delete something? Thank you.

We received a message saying inbox full over quota and no more emails could be recived. So it seemed the local folders were adding to the problem with storage. I read online that I should move them from local folders to the archive so that they would stay indexed and we could carry on searching within them. I moved a folder from local storage to archived folders and the program has been frozen ever since, including in safe mode. I have copied the local folders and saved them in a folder on the desktop. Can I perhaps access profile and delete something? Thank you.

All Replies (2)

more options

You have mentioned "local folders", "local storage" and "archived folders" but I can't make out which folders you're working with.

The Local Folders account in Thunderbird is entirely local and cannot give rise to "quota" issues. But your Archives folder - where is that? If that is in an account and actually residing on an IMAP mail server then it may well be the culprit.

more options

Thank you When I looked at the amount of GB used with these global local folders it was some 55gb. There is the Inbox at the top of the tree and then the names of three email accounts. They have sub directories which are called global local folders. Between the two is a separate category called 'archivos' (archived folders) and I tried to move a big file from the 'Local Folder' to archived folders by dragging.