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reconnect to sync

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by BatterBits

BatterBits
BatterBits
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I cannot get this PC to (stay) connect to Sync - Every time I log in, I get an email, but within seconds (sometimes instantly, sometimes after a few minutes) I get the yellow warning triangle with the "reconnect to sync" message.

I have tried the steps in another post:

delete the signedInUser.json file in the Firefox profile folder and delete the Weave folder

But that hasn't worked.

I have uploaded a sync.log https://pastebin.com/AqSgha95

I cannot get this PC to (stay) connect to Sync - Every time I log in, I get an email, but within seconds (sometimes instantly, sometimes after a few minutes) I get the yellow warning triangle with the "reconnect to sync" message. I have tried the steps in another post: delete the signedInUser.json file in the Firefox profile folder and delete the Weave folder But that hasn't worked. I have uploaded a sync.log https://pastebin.com/AqSgha95
Attached screenshots

All Replies (1)

BatterBits
BatterBits Question owner
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As there has been no response - does anyone have any idea how I can get "official" assistance with this? Is there a firefox official support channel?