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Something weird happening on Mac

  • 3 replies
  • 1 has this problem
  • 31 views
  • Last reply by FredMcD

dbletrouble81
dbletrouble81
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My 2018 Macbook Pro updated last night and this morning I opened Firefox to find the window somewhat zoomed in, and it seems like I’m unable to zoom out. It’s hard to describe, but essentially the bookmark toolbar, all tabs and window header are gone, and if I zoom back out in “view” they stay gone. Same goes for the actual top of the webpage I’m on, any webpage. If I go into “preferences” I can scroll up and down the menu on the right side but still can’t see the very top, and I can’t see the options on the left so I can’t fix it that way. I already reinstalled it and it did nothing. I also tried to adjust my Mac display settings and it also does nothing. What’s wrong? Someone fix it please, I HATE Safari, I want my firefox back!!!!

My 2018 Macbook Pro updated last night and this morning I opened Firefox to find the window somewhat zoomed in, and it seems like I’m unable to zoom out. It’s hard to describe, but essentially the bookmark toolbar, all tabs and window header are gone, and if I zoom back out in “view” they stay gone. Same goes for the actual top of the webpage I’m on, any webpage. If I go into “preferences” I can scroll up and down the menu on the right side but still can’t see the very top, and I can’t see the options on the left so I can’t fix it that way. I already reinstalled it and it did nothing. I also tried to adjust my Mac display settings and it also does nothing. What’s wrong? Someone fix it please, I HATE Safari, I want my firefox back!!!!
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Chosen solution

The folder may be hidden.

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All Replies (3)

FredMcD
FredMcD
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https://support.mozilla.org/en-US/kb/changes-toolbars-and-window-sizes-are-not-saved You may have corrupt xulstore.json file.

Close Firefox. Open your file browser to this hidden location:

  • Mac: *~/Library/Application Support/Firefox/Profiles
  • Linux: *~/.mozilla/firefox/Profiles
  • Windows: %AppData%\Mozilla\Firefox\Profiles
  • *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles
  • Windows XP: C:\Documents and Settings\<user>\Application Data
    \Mozilla\Firefox\Profiles\

Search for the above file. Then rename or delete it. Restart Firefox.

dbletrouble81
dbletrouble81 Question owner
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I have no Firefox or Mozilla folder in Library/Application Support ... any other ideas? I did re-install Firefox completely, so could it be something my device is doing instead?

FredMcD
FredMcD
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Chosen Solution

The folder may be hidden.