Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox issue with the new Facebook look

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by Mark

Mark
Mark
more options

I use two different version of Firefox: 74 (64 bit) and 75.0b11 and both have issue when i use Facebook in particular all work except when I open my Facebook diary https://www.facebook.com/username than try to make a post, edit or just editing the privacy. Often when i click on elements (the new stylized buttons) nothing happen, sometimes works.

I tested with Edge and Chrome and I'm not having the same issue. Anyone know why I'm having this issue and how to solve?

I tried Firefox in safe mode but is the same. Sometimes works and sometimes not.

I use two different version of Firefox: 74 (64 bit) and 75.0b11 and both have issue when i use Facebook in particular all work except when I open my Facebook diary https://www.facebook.com/username than try to make a post, edit or just editing the privacy. Often when i click on elements (the new stylized buttons) nothing happen, sometimes works. I tested with Edge and Chrome and I'm not having the same issue. Anyone know why I'm having this issue and how to solve? I tried Firefox in safe mode but is the same. Sometimes works and sometimes not.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
Mark
Mark Question owner
more options

Nothing still have this issue also without extension also in safe mode and in incognito mode. If i continue to click on Facebook the issue sometimes disappear than come back. This issue is on Firefox stable but also on the developer edition. How i can solve this? I sent a lot of feedbacks to Facebook but nothing.

On suggestion i also tried to create a new Firefox profile but the issue still persist.

Modified by Mark