Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

forgot my account email

alirezaya412
alirezaya412
more options

Hi, i reinstall my windows and lost all of my bookmarks. Also, i can't remember my firefox account's email on the previous windows. How can i restore my bookmarks? They are very important.

Hi, i reinstall my windows and lost all of my bookmarks. Also, i can't remember my firefox account's email on the previous windows. How can i restore my bookmarks? They are very important.

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

You have to remember both the Firefox Account email address (which is the Username) for your Firefox Account AND the Password, too. Look at your Logins on another connected device; and if that was the only device that you had connected to Sync, you are using the Sync service other than was intended. Plus, if you Reset the Firefox Account password your saved data in Sync will be wiped from your account. Sync data is encrypted using the Password as part of the "encryption key", so a different Password will not work.