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web page will not load

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by cor-el

tmc1
tmc1
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Hi, Web page remains blank. surepetcare.io I get an site icon top left which makes you think that it has contacted the site but the page remains blank! Web site loads okay in Brave...any idea please

Hi, Web page remains blank. surepetcare.io I get an site icon top left which makes you think that it has contacted the site but the page remains blank! Web site loads okay in Brave...any idea please

All Replies (2)

Naheed
Naheed
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Follow the below-mentioned steps:

  • Clear cache
  • Clear cookies
  • And clear browsing history too.
  • Also, disable addons and then check the site again.
cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for messages about blocked content.