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O365 INBOX doesn't exist.

  • 2 replies
  • 1 has this problem
  • 11 views
  • Last reply by Jan Čejka

Jan Čejka
Jan Čejka
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Hello,

I am having problem with connecting imap inbox folder using Office 365 mail server with user who likes using TB.

After adding mailbox to TB it says: The current operation on 'Inbox' did not succeed. The mail server for account xx@abc.org responded: INBOX doesn't exist.

I can't even see the Inbox folder in the menu 'subscribe/folder list.

Recently we migrated to Exchange online and after importing old emails by outlook export/import this error showed up and inbox stopped syncing.

I believe it must be issue with folder name in O365 which I tried to reset to default but it didn't help.

I also tried this https://support.mozilla.org/en-US/questions/1276757

Any idea how to fix this?

Thank you in advance.

Hello, I am having problem with connecting imap inbox folder using Office 365 mail server with user who likes using TB. After adding mailbox to TB it says: The current operation on 'Inbox' did not succeed. The mail server for account xx@abc.org responded: INBOX doesn't exist. I can't even see the Inbox folder in the menu 'subscribe/folder list. Recently we migrated to Exchange online and after importing old emails by outlook export/import this error showed up and inbox stopped syncing. I believe it must be issue with folder name in O365 which I tried to reset to default but it didn't help. I also tried this https://support.mozilla.org/en-US/questions/1276757 Any idea how to fix this? Thank you in advance.

Modified by Wayne Mery

Chosen solution

Thanks for reply.

The issue was solved already and caused by duplicity of inbox folders in different languages. When duplicate inbox was deleted on O365 webmail the thunderbird started working.

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All Replies (2)

Matt
Matt
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  • Top 10 Contributor
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Did you set the account up as IMAP in Thunderbird, or try and "import" it?

Jan Čejka
Jan Čejka Question owner
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Chosen Solution

Thanks for reply.

The issue was solved already and caused by duplicity of inbox folders in different languages. When duplicate inbox was deleted on O365 webmail the thunderbird started working.