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FOR THE FIFTH TIME - lost audio FF 4.0.1 Windows Ultimate

EduardoJuan
EduardoJuan
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Where do I find answers? I have reported this problem 4 times before. I have no audio with FF 4.0.1 running on Win 7 Ult. No problem with any other browser nor any other app.

Where do I find answers? I have reported this problem 4 times before. I have no audio with FF 4.0.1 running on Win 7 Ult. No problem with any other browser nor any other app.

All Replies (5)

Xircal
Xircal
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Try running Firefox in Diagnose Firefox issues using Troubleshoot Mode. If it functions properly in that configuration, then one of your add-ons is the culprit.

the-edmeister
the-edmeister
  • Moderator
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https://support.mozilla.com/en-US/kb/No+sound+in+Firefox

EduardoJuan
EduardoJuan Question owner
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Thanks, but I had already tried this to no avail

EduardoJuan
EduardoJuan Question owner
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Thanks but I had already read that article and the suggested solutions did not solve the problem.

EduardoJuan
EduardoJuan Question owner
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Thanks to those who offered a solution. I finally found the answer and here are the steps to solve the no audio problem.

1- Make sure that QuickTime is up-to-date and working properly 2- Open a URL running audio 3- Open the Volume Mixer (Speaker icon on bottom right corner on screen) 4- Make sure none of the choices are muted and that volume is set at a reasonable level.