How can I get rid of the Ask Jeeves page which loads instead of my homepage when I log on?
When I log in to my pc from start I no longer get my homepage launched (my BT Internet emails) but instead Ask Jeeves loads.
I want to stop the Ask Jeeves page from loading and have my BTinternet emails page load instead as per usual.
Chosen solution
-> Tap ALT key or press F10 to show the Menu Bar
-> go to Help Menu -> select Restart with Add-ons Disabled
Firefox will close then it will open up with just basic Firefox. Now do this:
-> Update ALL your Firefox Plug-ins https://www.mozilla.com/en-US/plugincheck/
-> go to View Menu -> Toolbars -> unselect All Unwanted/Incompatible Toolbars
-> go to Tools Menu -> Clear Recent History -> Time range to clear: select "EVERYTHING" -> click Details (small arrow) button -> place Checkmarks on Cookies, Cache -> click Clear Now
-> go to Tools Menu -> Options -> General -> When Firefox starts : select "Show My Home Page" -> Type the address of the website which you want to be your HomePage e.g. http://www.google.com
-> go to Tools Menu -> Options -> Content -> place Checkmarks on:
1) Block Pop-up windows 2) Load images automatically 3) Enable JavaScript
-> go to Tools Menu -> Options -> Security -> place Checkmarks on:
1) Warn me when sites try to install add-ons 2) Block reported attack sites 3) Block reported web forgeries 4) Remember Passwords for sites
-> go to Tools Menu -> Options -> Advanced -> Network -> Offline Storage (Cache): click Clear Now button
-> Click OK on Options window
-> click the Favicon on SearchBar -> click Manage Search Engines -> select all Unwanted Search Engines and click Remove -> click OK
-> go to Tools Menu -> Add-ons -> Extensions section -> REMOVE All Unwanted/Suspicious/Incompatible Extensions (Add-ons) -> Restart Firefox
-> go to Tools Menu -> Add-ons -> Appearance section -> REMOVE All Unwanted/Suspicious/Incompatible Themes (Persona) -> Restart Firefox
You can enable your Known & Trustworthy Add-ons and Themes later. Check and tell if its working.
Read this answer in context 👍 1All Replies (5)
Do you have the Ask toolbar installed? If so, remove it. Then set up your homepage again at Options > General.
Chosen Solution
-> Tap ALT key or press F10 to show the Menu Bar
-> go to Help Menu -> select Restart with Add-ons Disabled
Firefox will close then it will open up with just basic Firefox. Now do this:
-> Update ALL your Firefox Plug-ins https://www.mozilla.com/en-US/plugincheck/
-> go to View Menu -> Toolbars -> unselect All Unwanted/Incompatible Toolbars
-> go to Tools Menu -> Clear Recent History -> Time range to clear: select "EVERYTHING" -> click Details (small arrow) button -> place Checkmarks on Cookies, Cache -> click Clear Now
-> go to Tools Menu -> Options -> General -> When Firefox starts : select "Show My Home Page" -> Type the address of the website which you want to be your HomePage e.g. http://www.google.com
-> go to Tools Menu -> Options -> Content -> place Checkmarks on:
1) Block Pop-up windows 2) Load images automatically 3) Enable JavaScript
-> go to Tools Menu -> Options -> Security -> place Checkmarks on:
1) Warn me when sites try to install add-ons 2) Block reported attack sites 3) Block reported web forgeries 4) Remember Passwords for sites
-> go to Tools Menu -> Options -> Advanced -> Network -> Offline Storage (Cache): click Clear Now button
-> Click OK on Options window
-> click the Favicon on SearchBar -> click Manage Search Engines -> select all Unwanted Search Engines and click Remove -> click OK
-> go to Tools Menu -> Add-ons -> Extensions section -> REMOVE All Unwanted/Suspicious/Incompatible Extensions (Add-ons) -> Restart Firefox
-> go to Tools Menu -> Add-ons -> Appearance section -> REMOVE All Unwanted/Suspicious/Incompatible Themes (Persona) -> Restart Firefox
You can enable your Known & Trustworthy Add-ons and Themes later. Check and tell if its working.
Hi, thanks for your reply. I don't have the Ask Toolbar installed on my computer.
Check my reply above
Perfect! Thank you very much for your help.