We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot enter or see any text on screen when it asks me to prove I am not a robot

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by Ibai

silvergs
silvergs
more options

I am attempting to setup FireFox Sync on my Windows XP desktop.

When I get to the screen "Prove you are not a robot", there is no text displayed there, nor is there any field to type in the text that should be appearing so that I can prove I am not a robot.

How else can I setup FireFox sync??

Browser version is Firefox 6.0.2. OS is XP professional.

I am attempting to setup FireFox Sync on my Windows XP desktop. When I get to the screen "Prove you are not a robot", there is no text displayed there, nor is there any field to type in the text that should be appearing so that I can prove I am not a robot. How else can I setup FireFox sync?? Browser version is Firefox 6.0.2. OS is XP professional.

All Replies (1)

Ibai
Ibai
  • Administrator
more options

Hi!

We have found that some add-ons that block "ads", pop-ups and similar prevent the Sync client from showing that menu. Instead of disconnecting each of them one by one, I recommend you to run Firefox in Diagnose Firefox issues using Troubleshoot Mode and set up Sync.

After the set-up you can turn into normal mode again without any issue.