We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

eBay - Can no longer zoom, enlarge pics.

more options

Seems as though I am not alone with accessing eBay components. I too have experienced all the same symptoms as others have reported. Can't Zoom/enlarge pics. Can't contact vendors. Pointer finger indicates button/link activations, but doesn't activate them when clicked. Can't delete items in my account's 'watched items' after adding check to box. Can maneuver in eBay, but capabilities are limited. Can't `mouse over' to enlarge enlargeable pics. Can't initiate some links, like shipping info on any items selected. Have no problems with any other of dozens of websites in any way. Unclear when this problem began, but has existed for a couple of weeks. Thought waiting might find update to cure problem Nothing I have tried clears these problems.

Seems as though I am not alone with accessing eBay components. I too have experienced all the same symptoms as others have reported. Can't Zoom/enlarge pics. Can't contact vendors. Pointer finger indicates button/link activations, but doesn't activate them when clicked. Can't delete items in my account's 'watched items' after adding check to box. Can maneuver in eBay, but capabilities are limited. Can't `mouse over' to enlarge enlargeable pics. Can't initiate some links, like shipping info on any items selected. Have no problems with any other of dozens of websites in any way. Unclear when this problem began, but has existed for a couple of weeks. Thought waiting might find update to cure problem Nothing I have tried clears these problems.

All Replies (1)

more options

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

1. Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server. Any difference? If not...

2. Clear Firefox's Cache Completely

orange Firefox button or Tools menu > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

3. If needed, remove the site's cookies in this dialog

While viewing a page on the site, right-click and choose View Page Info > Security > "View Cookies"

Then try reloading the page. Does that help with any of the issues?