We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Need help to delete FF update bc Norton will no longer protect on my ancient Mac.

  • 1 reply
  • 13 have this problem
  • 1 view
  • Last reply by Matt_G

Maureen Cross
Maureen Cross
more options

Hello there!

I have an ancient Mac OS with a 1.83 GHz Intel Core Duo. After updating Firefox, this is what appeared.

“This version of Firefox is not supported by Norton Confidential. You will not be protected while browsing the web.... Norton Confidential cannot protect you while you use this version of Firefox. Phishing Protection requires Firefox 1.5 or later.”

I am unable to delete the latest Firefox version and return to the previous version in order to maintain Norton security.

Can someone please give me detailed steps on how to go about doing this?

Eternally grateful, Maureen

Hello there! I have an ancient Mac OS with a 1.83 GHz Intel Core Duo. After updating Firefox, this is what appeared. “This version of Firefox is not supported by Norton Confidential. You will not be protected while browsing the web.... Norton Confidential cannot protect you while you use this version of Firefox. Phishing Protection requires Firefox 1.5 or later.” I am unable to delete the latest Firefox version and return to the previous version in order to maintain Norton security. Can someone please give me detailed steps on how to go about doing this? Eternally grateful, Maureen

All Replies (1)

Matt_G
Matt_G
more options

Hi moriemail,

The Firefox team is aware of the issue and hopefully Norton will be updating the product soon. Please be aware that Firefox is quite secure on its own. Running the latest version of Firefox ensures that you are running the most secure version actually. I would suggest just waiting for Norton to update ;)

If you absolutely must roll back to an older version, please see Install an older version of Firefox.

Hopefully this helps!