I have done all above. No websites will open.
When I type in or click on saved web site nothing opens up. The circle arrow in address bar starts and quits after about 1 second. No issues pop up. I have the latest windows version.
Chosen solution
Have you seen the Firefox can't load websites but other browsers can and Fix problems connecting to websites after updating Firefox articles, and follow all instructions there.
Read this answer in context 👍 1All Replies (6)
In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:
- Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.
Now, a new tab containing your troubleshooting information should open.
- At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
- Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.
If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.
Thanks in advance for your help!
Hello,
Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
(If you're not using it, switch to the Default theme.)
- You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
- Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.
Once you get the pop-up, just select "'Start in Safe Mode"
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.
To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.
When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.
Thank you.
Application Basics
Name Firefox
Version 23.0.1
User Agent Mozilla/5.0 (Windows NT 6.2; WOW64; rv:23.0) Gecko/20100101 Firefox/23.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Important Modified Preferences
Name
Value
browser.cache.disk.capacity 358400
browser.cache.disk.smart_size.first_run false
browser.cache.disk.smart_size.use_old_max false
browser.cache.disk.smart_size_cached_value 358400
browser.places.smartBookmarksVersion 4
browser.startup.homepage http://www.gbgm-umc.org/vernonumchurch/
browser.startup.homepage_override.buildID 20130814063812
browser.startup.homepage_override.mstone 23.0.1
dom.w3c_touch_events.expose false
extensions.lastAppVersion 23.0.1
gfx.direct3d.last_used_feature_level_idx 0
gfx.direct3d.prefer_10_1 true
network.cookie.prefsMigrated true
places.database.lastMaintenance 1378645728
places.history.expiration.transient_current_max_pages 104858
plugin.disable_full_page_plugin_for_types application/pdf
plugin.importedState true
privacy.sanitize.migrateFx3Prefs true
storage.vacuum.last.index 1
storage.vacuum.last.places.sqlite 1377192093
Graphics
Adapter Description AMD Radeon HD 7300 Series Graphics
Adapter Drivers aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Adapter RAM 384
Device ID 0x9808
Direct2D Enabled true
DirectWrite Enabled true (6.2.9200.16581)
Driver Date 2-6-2013
Driver Version 9.12.6.0
GPU #2 Active false
GPU Accelerated Windows 1/1 Direct3D 10
Vendor ID 0x1002
WebGL Renderer Google Inc. -- ANGLE (AMD Radeon HD 7300 Series Graphics)
AzureCanvasBackend direct2d
AzureContentBackend direct2d
AzureFallbackCanvasBackend cairo
JavaScript
Incremental GC true
Accessibility
Activated false
Prevent Accessibility 0
Library Versions
Expected minimum version
Version in use
NSPR 4.10 4.10
NSS 3.15 Basic ECC 3.15 Basic ECC
NSSSMIME 3.15 Basic ECC 3.15 Basic ECC
NSSSSL 3.15 Basic ECC 3.15 Basic ECC
NSSUTIL 3.15 3.15
Chosen Solution
Have you seen the Firefox can't load websites but other browsers can and Fix problems connecting to websites after updating Firefox articles, and follow all instructions there.
Try the following:
- Open the Firefox options
- Open the Advanced tab
- Open the Network tab
- In the Connection section, click the Settings.. button
- From the pop-up, select Use System Proxy Settings
- If the Use System Proxy Settings is already selected, select No Proxy
Please report back soon.
Did you try Safe Mode?
A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See: