Scrolling down on a web page and flash crashes
This is bizarre, since I do not face this problem in other web pages. When I try to open the Time Magazine web page, I cannot scroll down. It keeps going back to the top. The address of the page is : http://time.com/2826276/bowe-bergdahl-no-soldier-left-behind/
The page loads, and then I cannot scroll down and load, while there is no issue on other browsers.
Also, the flash player crash saga continues. I am running the latest flash and firefox, but when I lauch bbc homepage, or even facbook with flash content shared, the player crashes. It has become such a nuisance that I activate flash only when needed now. Unchecking hardware acceleration does not help.I switched to FF when the same issue gave me a hard time earlier. Please give me an honest answer as to whether this has been identified as an issue at all.Thanks.
All Replies (10)
How are you scrolling that page?
Are you using the mouse (scroll wheel) or the keyboard?
You can check that you haven't switched on caret browsing.
You can toggle caret browsing off/on by pressing F7 (Mac: fn + F7).
- Tools > Options > Advanced > General > Accessibility: [ ] "Always use the cursor keys to navigate within pages"
Note that this is an accessibility feature of Firefox.
Thanks for your prompt response. No, the caret browsing is not on. And I am using windows, just to let you know. This has been the case for some weeks now, and now I have switched my reading of Time magazine entirely to another browser, which kinds of beats the point of having one go to browser.
What about the flash player?!
Try to set the Flash plug to click-to-play by setting the permissions for Flash to "Ask To Activate" in "Firefox/Tools > Add-ons > Plugins". That way you can activate the Flash plugin when you need it via the Lego block icon on the location bar.
You can check for problems with current Shockwave Flash plugin versions and try this:
- check for updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration - disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
- disable hardware acceleration in the Flash plugin
See also:
As I said in my opening question, I am activating flash only when needed now , and I am doing it just as you have mentioned. Sorry for being not clear before. But this is not a solution, and hardly a seamless browsing experience. I know that many users have the same trouble, and I have seen these links before, to no help. The graphics diver is the updated one, it is not in protected mode, and hardware acceleration, as I had mentioned, is disabled. And other browsers work well with the same web pages. Which is actually making me wonder what other than ideology keeps me launch FF again and again!
Which means, we are back to square one. I still cant read Time magazine page on FF, and there is only this work-around to run FF without crashing when there is flash content around, and I am already doing that.
If this is the way it is going to be, I am switching to other browsers very soon. I have seen users pouring vitriol onto volunteers over this issue, which I cannot make myself do to you, but if you are in touch with any FF staff, please tell them we users take browsing experience seriously enough not to be taken for granted.
Now what? Any other thoughts ? :-) Thanks again!
Do the crash reports mention the Shockwave Flash plugin?
If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the about:crashes page.
- You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".
See:
bp-a6428950-cad0-4091-8b06-e0dc92140606 bp-431b5329-5b64-4a79-97f0-9b5332140601
These are just two of the crash reports on different days with the prefix that you had asked for. I have always submitted crash reports. But I do see many crash reports when I checked the about crashes page, and not all of them have this prefix.
Could you please tell me what this indicates? I could copy paste the other crash report id s too if you want me to.
Thanks a lot!
The first report has a crash signature that mentions the Shockwave Flash plugin:
- Firefox 29.0.1 Crash Report [@ F1398665248_____________________________ ]
The second signature we have seen a lot lately, but I'm not sure if its cause has been identified yet.
- Firefox 29.0.1 Crash Report [@ gfxContext::PushClipsToDT(mozilla::gfx::DrawTarget*) ]
You can try these steps if you haven't done them already:
1) You can try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need close and restart Firefox after toggling this setting.
2) You can check for problems with current Shockwave Flash plugin versions and try this:
- check for updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration - disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
- disable hardware acceleration in the Flash plugin
See also:
Modified by cor-el
I have already tried everything as per your suggestion, but nothing seems to be working as of now. Do let me know if I can help you/ Mozilla in anyway to resolve this. Sad that such a common web content is what is causing trouble.
Thanks a lot!
Flash has been so problematic that Mozilla is working on a project called Shumway to replace Flash and eliminate the need for an external program plugin to play files made to run under Flash. There is no ETA on when Shumway will be released.
Thanks for info , and for pre empting my follow up on ETA ;-) Still, it is great to know that this is being taken into consideration at some level. hope you guys can pull it off in time.
ATB.