FIREFOX DRASHES, WOMT OPEN IN SAFE MODE
fIREFOX KEEPS CRASHING OUT OF NOWHERE,, WORKED FINE THEN THIS MORNING I CANT GET IT TO OPEN.
cRASHES, AND WONT OPEN IN SAFE MODE, WONT KET ME CREATE NEW PROFILES.
NOTHING IS WORKING.
All Replies (20)
hi johnpaul16, we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://www.mozilla.org/en-US/firefox/all/
will this lose all my tabs? and bookmarks?
no, your personal data like bookmarks, passwords tabs etc won't be affected by a firefox update.
problem not fixed.. dl update, restarted comp and same issue
In this case, please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
- On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
- In that text field, type %APPDATA% and press Enter. An explorer window should open.
- From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
- Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
- Open the most recent 5 files with a text editor and copy the IDs.
- Paste each ID with bp- into the reply window on the forums.
Thanks in advance!
was only one file
bp-Crash ID: bp-d742c472-a71e-48a8-a8c6-d48c62150403
that was from 2015 not sure that's what we want
this is from over a year back so it won't shed any light on the current issue unfortunately. are you getting a mozilla crash reporter window? if so please submit your crash data!
bp-1473772332
no all I get it ff crashed. then window to safe mode or refresh and both do nothing,, it crashes
so you don't get a crash reporter windows like pictured in the Mozilla Crash Reporter article at all? in this case it will be hard to debug what is going on.
in case you are a user of norton/symantec products can you try temporarily uninstalling them for testing purposes and see if the firefox crashes continue...
yes I do get that
I tried to close nortons.. shut it nortons down and same issue
ok reporter I sent the details,.. plus her eis whats was in the box
AdapterDeviceID: 0x0116
AdapterDriverVersion: 8.15.10.2291
AdapterSubsysID: 1658103c
AdapterVendorID: 0x8086
AvailablePageFile: 10695483392
AvailablePhysicalMemory: 4425748480
AvailableVirtualMemory: 3959574528
BIOS_Manufacturer: Hewlett-Packard
BlockedDllList:
BlocklistInitFailed: 1
BreakpadReserveAddress: 235864064
BreakpadReserveSize: 67108864
BuildID: 20150525141253
CrashTime: 1473773089
EMCheckCompatibility: true
EventLoopNestingLevel: 1
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1435258675
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0116, AdapterSubsysID: 1658103c, AdapterDriverVersion: 8.15.10.2291
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 757 StartupTime: 1473773084 SystemMemoryUsePercentage: 30 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 12773646336 TotalPhysicalMemory: 6387777536 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 38.0.5 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 :
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
here is new report
bp-Crash ID: bp-8f3a600f-853f-4fc3-870b-f92fe2160913
ok thanks for that, so it is indeed the crash caused by today's norton signature update that i had in mind. the report shows that you are still on the very outdated firefox version 38.0.5 at the tie of the crash though, so maybe try uninstalling firefox through the system control panel first before you attempt to download and install the latest version from https://www.mozilla.org/en-US/firefox/all/
if I do uninstall I will lose all my tabs and bookmarks
no, those are saved in your profile folder that won't get touched during an uninstall. in any way you can create a backup of it: Profiles - Where Firefox stores your bookmarks, passwords and other user data
what if I uninstall nortons? will that fix issue?
I have already installed update for FF
bp-06e9101a-eeae-46a0-b150-eab072160913 bp-f02148d1-c6d4-4a7d-b38c-f91b02160913 bp-feda8ac6-0577-4060-8c66-6f3842160913 bp-0c446a63-9e4f-444f-91c3-f63342160913 bp-e321c84c-347c-4f8f-b34e-f74b82160913