Thunderbir/JustAnswer is bad, minimum charge $53 to get an answer. Does nobody at Mozilla help anymore?
I logged into thunderbird one morning just like I always do - click on the thunderbird icon in my task bar. But it wanted me to enter my charter.net password. The box was already filled in with dots, so I clicked on submit. It didn't like that, so I entered it manually. It didn't like that. So now I have no email.
Chosen solution
There is no paid Thunderbird help so be careful who you contact.
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Go to Tools|Options|Security|Passwords→Saved Passwords.
You can check the stored passwords there. You can delete them in order to get Thunderbird to prompt again, or you can edit them in place. Double-click or right-click to get these options.
I'd recommend closing and restarting Thunderbird after making any changes here.
Chosen Solution
There is no paid Thunderbird help so be careful who you contact.