Can someone change my account's primary email?
I have an account with two emails: the primary one, which is no longer accessible, and the secondary one, which is the one I use now.
Unfortunately, I needed to reinstall Firefox due to some problems that seem to have disappeared, but now I forgot the password to the account. I try to use the secondary email linked to that account, but it says that I need to use the primary account to send a code. There's no mention of second account or anything of the sort.
Is there a way for someone to change the secondary email and put it as primary so I can start the password reset process? Or could I receive the code and everything to sort this mess to the secondary email so I could update my password and finally put the secondary email as primary?
(On another note, why put a secondary email if you can't even use it for situations like this? :) )
All Replies (3)
Can you try using your secondary account as the login email address?
Hello Ricardo,
In addition to Andrew's post; would you please take a look at this article :
https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts
Andrew said
Can you try using your secondary account as the login email address?
I managed to find the lost password and I tried using your method. While I advanced in the sign-in page, I'm met with this page which requires me to authorize the sign-in. I receive a code in the mailbox (of the secondary email), use it, but I can't enter because "Primary account email required for sign-in". If I tried using the primary email, I'd still wouldn't be able to obtain the authorization code that I need to enter in the account because I can't access the primary email.
Modified by Ricardo