Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Setting up Thunderbird on a new PC

  • 1 پاسخ
  • 1 has this problem
  • 11 views
  • آخرین پاسخ توسّط Matt

more options

Hi I'm having trouble copying my old data over to my new PC. I figured out where the appropriate folders were and transferred everything over and it seemed to work - fine. I got all my folders although the SENT folder only contained some of my sent emails but that wasn't a big deal.

But then I sent my first email from the new PC and all of the folders which were displaying on the sidebar disappeared. When I look to see where the INBOX messages are stored (which didn't disappear) it points to an IMAP location. I understand this is something to do with storing the messages online but don't understand why its doing that and/or why that wiped out all my other folders.

Thanks for you help Mitch

Hi I'm having trouble copying my old data over to my new PC. I figured out where the appropriate folders were and transferred everything over and it seemed to work - fine. I got all my folders although the SENT folder only contained some of my sent emails but that wasn't a big deal. But then I sent my first email from the new PC and all of the folders which were displaying on the sidebar disappeared. When I look to see where the INBOX messages are stored (which didn't disappear) it points to an IMAP location. I understand this is something to do with storing the messages online but don't understand why its doing that and/or why that wiped out all my other folders. Thanks for you help Mitch

All Replies (1)

more options

What you describe usually occurs when your new setup can not sign into the mail server. On windows the most common cause is an anti virus product. New computers usually come with new anti virus that has to be uninstalled.