I can load my internet banking, but when i click on my account it takes me back to the log on page, LLoydsTSB say it is a firefox issue, i think it is an interface issue, Help?
my internet bank is lloyds TSB within the uk. They have recently changed the look of their log on page. Since then i can enter my log on details. it then takes me to the home page with my account details on it. If i then click on an account i wish to view it then directs me stright back to the log on page. I have spoken to LLoyds and they insist that it is not their issue but Firefox. Please could you advise.
All Replies (4)
I had the same problem last week. I managed to cure it by adding the domain name (https://secure2.lloydstsb.co.uk) to exceptions and allow popups. This week I have the same problem yet the exceptions are still showing in my options - I thought that maybe they had got lost, deleted by Ccleaner or the domain name had changed.
IE8 (which LloydsTSB phone help advised me to use) running in basic mode (no add ons) works ok.
Running Win7 64-bit.
go to Help Menu -> select "Restart with Add-ons Disabled"
Firefox will close then it will open up with just basic Firefox. Now do this:
-> Update ALL your Firefox Plug-ins https://www.mozilla.com/en-US/plugincheck/
-> go to View Menu -> Zoom -> click "Reset"
-> go to View Menu -> Page Style -> select "Basic Page Style"
-> go to View Menu -> Toolbars -> unselect unwanted toolbars
-> go Tools Menu -> Clear Recent History -> Time range to clear: select EVERYTHING -> click Details (small arrow) button -> place Checkmarks on ALL Options -> click "Clear Now"
-> go to Tools Menu -> Options -> General -> When Firefox starts : select "Show My Home Page" -> Type the address of the website which you want to be your HomePage e.g. http:www.google.com -> click OK
-> go to Tools Menu -> Options -> Privacy -> History section -> Firefox will: select "Use custom settings for history" -> PLACE CHECKMARKS on:
1) Remember my Browsing History
2) Remember Download History
3) Remember Search History
4) Accept Cookies from sites -> select "Exceptions..." button -> Click "Remove All Sites" at the bottom of "Exception - Cookies" window
4a) Accept Third-party Cookies -> under "Keep Until" select "They Expire"
-> REMOVE CHECKMARK from Last Option (CLEAR HISTORY WHEN FIREFOX CLOSES)
-> click the Favicon (small drop down menu icon) on Firefox SearchBar (its position is on the Right side of the Address Bar) -> click "Manage Search Engines" -> select unwanted search engines and click Remove -> click OK
-> go to Tools Menu -> Add-ons -> Extensions section -> REMOVE any Unwanted/Suspicious Extensions (Add-ons) -> Restart Firefox
You can enable your Known & Trustworthy Add-ons later. Check and tell if its working.
Modified by Hasan
Hi, I have the exact same issue - been the same since FF v4.0 (which admittedly was only released about a day ago ;))
I have tried everything mha007 suggested. I just get the same 'infinity loop' the original poster describes.
Additionally, I also get a strange <wbr> tags listed across on one of my accounts (in the same font as the account title).
Having to use Safari in the meantime....
- Go to your concerned website
- Right-click empty space within the page and click View Page Info
- In the Page Info window, select the Permissions panel
- Under Set Cookies, place Checkmark on Use Default and change the setting to Allow
- Under Load Images and Open Pop-up windows, change the setting to Allow
- Close the Page Info window
Check and tell if its working.
Modified by Hasan