What happened to live chat support?
When trying to access Live Chat, a message appears "There was an error checking the queue." I have seen this for quite some time so I know it is not an intermittent issue. A link appears underneath this message "You can try starting a chat session." When I click this I am brought to a blank page with the title "Leave A Message." What is going on? Even at the bottom of the Contact Us page there is mention of live chat under Technical support.
Chosen solution
It is best to create a new thread.
Then you can give that thread a proper title and can supply additional troubleshooting information.
- Help > Troubleshooting Information
- https://support.mozilla.org/kb/Using+the+Troubleshooting+Information+page
All Replies (8)
Hi,
I'm sorry this isn't completely clear on the web site, we are working on making changes to all of the web pages that refer to Live Chat because it is currently unavailable. We put the service 'on hiatus' two weeks ago because the client-side tools aren't sufficient for a good experience (for the user or the helper).
You can ask your question on this forum and we'll do our very best to help you out.
-Michelle
Thank you for the information and the quick response. Any idea when we might see Live Chat come back online? Could I post the question here or create new?
Chosen Solution
It is best to create a new thread.
Then you can give that thread a proper title and can supply additional troubleshooting information.
- Help > Troubleshooting Information
- https://support.mozilla.org/kb/Using+the+Troubleshooting+Information+page
Please help me- my bookmarks are gone and the steps do not make sense. All I did was update firefox. I am on MAC.
Please help.
I need chat. PLEASE HELP
Modified by stopbarking
Please help - I have lifeline type links in these bookmarks, please help.
Please someone help.
How can I get these bookmarks back - please help.