We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Need help removing an extension

  • 2 پاسخ
  • 4 have this problem
  • 1 view
  • آخرین پاسخ توسّط FrodeW

more options

I should like to remove an extension called Paragon Software Popup Translation 1.0. This extension does not have a remove button only an enable/disable button. I can disable the extension but I should like to remove it from the Firefox extension list without being forced to do a Reset Firefox. I have tried to remove it manually by looking in the Profiles/Extensions directory. However, the extension is not be found there. There I only find the seven other extensions I have and that I want to keep. The Paragon Software extension is nowhere to be found. I have also looked in the Profile directory but I cannot find anything in there which looks like being connected with this extension. Are there other places on my Mac where Firefox extensions are kept? Or do anybody know of how to get rid of pests like this.

I should like to remove an extension called Paragon Software Popup Translation 1.0. This extension does not have a remove button only an enable/disable button. I can disable the extension but I should like to remove it from the Firefox extension list without being forced to do a Reset Firefox. I have tried to remove it manually by looking in the Profiles/Extensions directory. However, the extension is not be found there. There I only find the seven other extensions I have and that I want to keep. The Paragon Software extension is nowhere to be found. I have also looked in the Profile directory but I cannot find anything in there which looks like being connected with this extension. Are there other places on my Mac where Firefox extensions are kept? Or do anybody know of how to get rid of pests like this.

Chosen solution

Hello FrodeW, extensions that only have a disable button are installed by other software on your computer.

Check which software install the specific extension and disable or uninstall them from the setting of that program.

see for your mac in :

  • /Library/Application Support/<vendor>/Extensions/<appid>/

or

  • ~/Library/Application Support/<vendor>/Extensions/<appid>/

see for more info : https://developer.mozilla.org/en-US/Add-ons/Installing_extensions?redirectlocale=en-US&redirectslug=Installing_extensions


thank you

Read this answer in context 👍 1

All Replies (2)

more options

Chosen Solution

Hello FrodeW, extensions that only have a disable button are installed by other software on your computer.

Check which software install the specific extension and disable or uninstall them from the setting of that program.

see for your mac in :

  • /Library/Application Support/<vendor>/Extensions/<appid>/

or

  • ~/Library/Application Support/<vendor>/Extensions/<appid>/

see for more info : https://developer.mozilla.org/en-US/Add-ons/Installing_extensions?redirectlocale=en-US&redirectslug=Installing_extensions


thank you

more options

Many thanks for the quick reply. The popup extension was in the directory: ~/Library/Application Support/Mozilla/Extensions/{ec8030f7-c20a-464f-9b0e-13a3a9e97384} Here I found the file: Paragon_Software_Popup_Translation@penreader.com This solved the issue. Again many thanks. FrodeW