We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

I want to ask a question on the phone so that I can solve the problem more easily than doing it online

  • 5 vastausta
  • 1 henkilöllä on sama ongelma
  • 3 näyttöä
  • Viimeisin kirjoittaja wcrain

more options

I recently tried to make my computer to run faster. In the process I lost the ability to access my contacts on google and facebook.

Because I used your software to make it run faster I want you to contact me by phone or give me a phone number to fix this problem.

The error that I get, not verbatim, is that mozzila will not connect me to the site because it is not secure.

As I said before I am not going to do this online. This should not have happened to begin with and I want you to remedy this.

I recently tried to make my computer to run faster. In the process I lost the ability to access my contacts on google and facebook. Because I used your software to make it run faster I want you to contact me by phone or give me a phone number to fix this problem. The error that I get, not verbatim, is that mozzila will not connect me to the site because it is not secure. As I said before I am not going to do this online. This should not have happened to begin with and I want you to remedy this.

Kaikki vastaukset (5)

more options

Hi wcrain, Sorry, but we stopped doing phone support a long while ago.

Please remember it is free software, and this support is free. Please look at

Feel free to post back if you need further online advice.

more options

Mozilla does not have the resources to have call centers for free one on one phone, chat, or email support for desktop Firefox and other Mozilla product/projects they make.. Mozilla never did have phone support. There was however a volunteer chat system for a while up till a few years ago.

Firefox is a web browser, a web browser is not used to make your computer run faster.

more options

I paid someone to put Mozilla on the computer and they no longer in business. So I guess I am out of luck if I want human interaction that does not cost anything.

more options

all the people you're interacting with here on the forum are human & offer their help without any charge. please follow the steps in the article that john99 posted, as they contain the most common cures for the issue...

Muokattu , muokkaaja philipp

more options

Thank you for your help. To me human interaction is talking on the phone or in person. Typing is not my way of interacting. I am done here. Please do not respond to any more of this.