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Need a contact for XMarks as it is locked on top of Firefox so I cannot browse.

  • 3 vastausta
  • 1 henkilöllä on sama ongelma
  • 3 näyttöä
  • Viimeisin kirjoittaja the-edmeister

Empress23
Empress23
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Does anyone know any way to contact support for the extension to XMarks? I have searched all over their site to no avail.

I am in a serious Catch-22 situation. I stopped using Xmarks many months ago and have forgotten my login. The domain where my email account was no longer exists, and without my login I cannot change my email address. Without a good email address I cannot get a new password.

Unfortunately with each update of XMarks the display box to login has gotten smaller and I have never found the handles to drag to make it larger. I just installed Windows 10 and now the XMarks log in box is smaller and the "X" to close it is not available no matter what I do. And the box has control so that I cannot get to Firefox to uninstall the XMarks extension. I am truly boxed in.

Any help will be much appreciated.

Does anyone know any way to contact support for the extension to XMarks? I have searched all over their site to no avail. I am in a serious Catch-22 situation. I stopped using Xmarks many months ago and have forgotten my login. The domain where my email account was no longer exists, and without my login I cannot change my email address. Without a good email address I cannot get a new password. Unfortunately with each update of XMarks the display box to login has gotten smaller and I have never found the handles to drag to make it larger. I just installed Windows 10 and now the XMarks log in box is smaller and the "X" to close it is not available no matter what I do. And the box has control so that I cannot get to Firefox to uninstall the XMarks extension. I am truly boxed in. Any help will be much appreciated.

Valittu ratkaisu

Start Firefox in the Firefox SafeMode, and disable or remove that Xmarks extension.

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

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the-edmeister
the-edmeister
  • Moderator
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http://www.xmarks.com/ http://www.xmarks.com/about/help

Empress23
Empress23 Kysymyksen kysyjä
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the-edmeister, thanks for the reply, but I have searched all over XMarks help, but it doesn't help because the only way they say to disable or remove XMarks is through the Firefox menu. I cannot use anything or do anything through Firefox browser because XMarks sign in box has control until I log In or close it. As described above, I cannot do either of those things. I will have to use some other browser after loving Firefox for 16 years.

the-edmeister
the-edmeister
  • Moderator
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Valittu ratkaisu

Start Firefox in the Firefox SafeMode, and disable or remove that Xmarks extension.

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).