Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Old account

  • 3 vastausta
  • 1 henkilöllä on sama ongelma
  • 4 näyttöä
  • Viimeisin kirjoittaja user3585702

Jane
Jane
more options

Can anyone help. I have just set up a new Firefox account. I tried to enter two different secondary email addresses, but both are already in use. 

I am sure I had a Firefox account many years ago and this is the problem. How can I delete the old account without knowing the main email address so I can use those email addresses again?
Can anyone help. I have just set up a new Firefox account. I tried to enter two different secondary email addresses, but both are already in use. I am sure I had a Firefox account many years ago and this is the problem. How can I delete the old account without knowing the main email address so I can use those email addresses again?

Valittu ratkaisu

Dear Jane, have you tried to reset your account password by entering one of the two secondary email addresses?

Lue tämä vastaus kontekstissaan 👍 0

Kaikki vastaukset (3)

user3585702
user3585702
more options

Dear Jane, without knowing the main email address of the old account it is impossible to reuse it for a new subscription for the firefox account. It is better to create a new account with a new email address.

I hope I was helpful

Jane
Jane Kysymyksen kysyjä
more options

My problem is that there are two of my other email addresses tied up with the old account...therefore what is the point in having secondary email addresses if they cannot be used in the recovery process?

user3585702
user3585702
more options

Valittu ratkaisu

Dear Jane, have you tried to reset your account password by entering one of the two secondary email addresses?