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Shipstation lables not printing correct

mrmac1903
mrmac1903
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Paypal switched from Pitney Bowes to Shipstation for shipping labels. The new system prints labels but the number 9 will not print instead it prints a dash. So 999 9th Ave would come out --- -th Ave. This started when PayPal switch to ShipStation. The labels print correctly in Chrome.

Any idea?

Paypal switched from Pitney Bowes to Shipstation for shipping labels. The new system prints labels but the number 9 will not print instead it prints a dash. So 999 9th Ave would come out --- -th Ave. This started when PayPal switch to ShipStation. The labels print correctly in Chrome. Any idea?

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Is the label a PDF or a regular web page?

If a PDF does not print correctly, you can work around it by using the download button on the PDF Viewer's toolbar (obviously an old screenshot):

If the problem is with a web page, do the numbers appear in the page or are they missing there as well? How about in the print preview overlay?