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Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Regain my firefox account and axsas

John buck
John buck
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Not sure what I am doing I I reset the phone back to factory settings and no longer have firefox on phone

Not sure what I am doing I I reset the phone back to factory settings and no longer have firefox on phone

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi John, a factory reset clears your device, so it's not surprising that Firefox is gone initially.

When you signed the device into the Google account you were previously using on the device, didn't that restore the apps you previously downloaded from Google Play? If not, you would need to install Firefox again.

Any progress so far?