Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

when loading my online banking it says untrusted connection but when I try to add exception it says the site has a valid certificate and exception is not required, but still wont connect

  • 1 vastaus
  • 2 henkilöllä on sama ongelma
  • 1 näyttö
  • Viimeisin kirjoittaja cor-el

Brookies_Mom
Brookies_Mom
more options

When trying to connect to online banking this is what I get.

This Connection is Untrusted 



         You have asked Firefox to connect

securely to www.txn.banking.pcfinancial.ca, but we can't confirm that your connection is secure. 

         Normally, when you try to connect securely,

sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified. 


         What Should I Do?
         
           If you usually connect to

this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue. 




         Technical Details
         
       
       
       
         I Understand the Risks

When I click on I understand the risks and try to add an exception I get this:

This site provides valid, verified identification. There is no need to add an exception.

yet I can't get passed this and connect to the site!

When trying to connect to online banking this is what I get. This Connection is Untrusted You have asked Firefox to connect securely to www.txn.banking.pcfinancial.ca, but we can't confirm that your connection is secure. Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified. What Should I Do? If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue. Technical Details I Understand the Risks When I click on I understand the risks and try to add an exception I get this: This site provides valid, verified identification. There is no need to add an exception. yet I can't get passed this and connect to the site!

Kaikki vastaukset (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

What are the Technical details showing as the cause?

Check the date and time in the clock on your computer: (double) click the clock icon on the Windows Taskbar.

Try to rename the file cert8.db to cert8.db.old in the Firefox Profile Folder to remove all intermediate certificates that Firefox has stored by visiting secure websites.
If that helped to solve the problem then you can remove the renamed file cert8.db.old unless you have user certificates that you may want to export first and import them in the new file.
Otherwise you can restore the certificates by renaming (copying) the file back to cert8.db
Firefox will automatically store new intermediate certificates when you visit websites that send them.

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Open Containing Folder