Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

Firefox crashes

  • 5 vastausta
  • 19 henkilöllä on sama ongelma
  • 8 näyttöä
  • Viimeisin kirjoittaja vitality21

vitality21
vitality21
more options

Hello, I have had Firefox 11 crash on me several times today. Every time I have attempted to go to latimes.com or a subpage, or CheapFlights.com or a subpage, it crashes my browser. Both pages open in Safari. I've updated my Plug-Ins, I have checked for any Mac software updates, I'm all up-to-date on everything and it keeps crashing.

Hello, I have had Firefox 11 crash on me several times today. Every time I have attempted to go to latimes.com or a subpage, or CheapFlights.com or a subpage, it crashes my browser. Both pages open in Safari. I've updated my Plug-Ins, I have checked for any Mac software updates, I'm all up-to-date on everything and it keeps crashing.

Kaikki vastaukset (5)

Matt_G
Matt_G
more options

Hey vitality21,

Have you tried starting Firefox in Safe Mode? Hold down "shift" while Firefox is starting up. If the crash doesn't happen in Safe Mode, you should read Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

There is also a lot of useful stuff in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) Knowledge Base article. If you've recently upgraded, you might want to check out this article as well.

Hopefully this helps!

ebogran
ebogran
more options

Same problem in Firefox, but with a Compaq Presario CQ50 Notebook using Windows Vista Home Premium with AMD TURION Dual Core RM 70 2 GHz with 3GB RAM, 32 bit os.

vitality21
vitality21 Kysymyksen kysyjä
more options

Matt_G, thanks for responding. I neglected to mention I tried the SafeMode trick and it still crashed. This is my first time posting on Mozilla, so apologies.

I didn't see this problem listed as a Known Issue either. I was hoping maybe someone else had experienced the same problem and knew how I could fix it.

scoobidiver
scoobidiver
more options

vitality21, can you provide the latest crash IDs (bp-...) from the about:crashes page?

vitality21
vitality21 Kysymyksen kysyjä
more options

I don't have one. And it crashed again today. I wouldn't normally care about these websites, but I have an online job that requires I visit these sites. When it crashes my browser, I get a pop-up asking to submit a report to Apple, but nothing about submitting one to Mozilla.