Hello,

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

• Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
• In the Firefox options window click the Advanced tab, then select "General".
• In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
• Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

• Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

• Upgrade your graphics drivers to use hardware acceleration and WebGL

Did this fix your problems? Please report back to us!

Thank you.

Does clearing the cache and cookies work?

To clear cache and cookies do the following:

1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
2. Under "Time range to clear", select "Everything".
3. Now, click the arrow next to Details to toggle the Details list active.
4. From the details list, check Cache and Cookies and uncheck everything else.
5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Thank you Waka and feer56 for your contributions to my problem. I am not sure what it was (may be a re-direct page) for someone wanting my email password. I continually fight programs changing my browser , adding tool bars and other intrusions, so I thought of it as a bug or virus. Regardless, I just kept messing with it, clearing things out etc, and it started working. At first I thought it was the MSN homepage, but I went to my laptop and it worked fine, so whatever is gone for now. Thanks for responding

Can you attach a screenshot?

• http://en.wikipedia.org/wiki/Screenshot
• https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem

Use a compressed image type like PNG or JPG to save the screenshot.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

• Do NOT click the Reset button on the Safe Mode start window.

• https://support.mozilla.org/kb/Safe+Mode
• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Make sure that you haven't enabled a High Contrast theme in the Windows/Mac Accessibility settings.

Make sure that you allow pages to choose their own colors.

• Tools > Options > Content : Fonts & Colors > Colors : [X] "Allow pages to choose their own colors, instead of my selections above"

Note that these settings affect background images.

See also:

• http://kb.mozillazine.org/Website_colors_are_wrong

If you have made changes to Advanced font settings like increasing the minimum/default font size then try the default minimum setting "none" and the default font size 16 in case the current setting is causing problems.

• Tools > Options > Content : Fonts & Colors > Advanced > Minimum Font Size (none)

Make sure that you allow pages to choose their own fonts.

• Tools > Options > Content : Fonts & Colors > Advanced: [X] "Allow pages to choose their own fonts, instead of my selections above"

It is better not to increase the minimum font size, but to use an extension to set the default page zoom to prevent issues with text not being displayed properly.

I looked at the fonts, colors etc you list and they are all checked the way you describe. Here is a screenshot, notice at the top where its blank, it use to have the date and my hotmail/outlook box , contacts etc in that blank space

What gets selected if you right-click in that white area and select "Inspect Element" to open the built-in Inspector?

• https://developer.mozilla.org/en/Tools/Page_Inspector
• https://developer.mozilla.org/en/Tools/Page_Inspector/HTML_panel

if I click in the missing blank part With the Inspector it says this

Hi foxdfive, thanks for the screen shot. If I click around in the Inspector and set display:none for various items, I found one that creates a similar display to yours (see attached).

Both the section I hid and the sharing controls that I missed have similar designations in the class attribute:

<div id="tg" class="co6b1 cf co coa2 coc1 headerbar_us">...
<div id="fbtwh2" class="co2b1 cf co coa2 coc1 m3 en-us1">...

I suspect that an add-on is targeting one or more of those class names for hiding. If this is true, then that area of the page should look normal in Firefox's Safe Mode. As for which add-on it might be, an ad blocker is always a logical suspect.