Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Add-on/Customise buttons dont work

  • 2 réponses
  • 3 ont ce problème
  • 3 vues
  • Dernière réponse par jdandcoke7

jdandcoke7
jdandcoke7
more options

Since upgrading to FF29.0.1 today, I can't access either the "Customise..." option through the Hamburger bar button or by right-clicking on any of the toolbars. I also dont get any response if I try to click on the Add-ons button in the Hamburger bar menu.

Everything was working fine before - I've attempted the Classic Theme Restorer add-on, but that hasnt restored access to these items.

Since upgrading to FF29.0.1 today, I can't access either the "Customise..." option through the Hamburger bar button or by right-clicking on any of the toolbars. I also dont get any response if I try to click on the Add-ons button in the Hamburger bar menu. Everything was working fine before - I've attempted the Classic Theme Restorer add-on, but that hasnt restored access to these items.

Solution choisie

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.

  • Open websites will not be saved in Firefox versions lower than 25.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (2)

user669794
user669794
more options

Solution choisie

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.

  • Open websites will not be saved in Firefox versions lower than 25.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

jdandcoke7
jdandcoke7 Auteur de la question
more options

Gah! Was hoping not to have to go down that route, especially as I was still struggling when using Safe Mode. However, it did work. I've also reinstalled all the add-ons I think I had installed before and not yet identified the culprit.

Thanks - now to get used to the new UI... ;)