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No longer can play https videos that people send me. I get the sound but not the picture

  • 5 réponses
  • 2 ont ce problème
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  • Dernière réponse par christ1

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When people send https videos to me I can no longer see them, the sound comes through but no picture. I can play pps and www. attachments but not the above.

When people send https videos to me I can no longer see them, the sound comes through but no picture. I can play pps and www. attachments but not the above.

Toutes les réponses (5)

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Are you certain you're talking about Thunderbird?

What are 'https videos'?

And what are 'www. attachments'?

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Yes I'm using Thunderbird. https videos are videos that people send from the internet as attachments , the https. refers to the location site of those videos. www. are the same as above only a different location.

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Still doesn't make sense to me. Attachments are files attached to a message. But there are no https files, https is a protocol.
So I guess what you're talking about are links to https web sites.
Clicking a link is supposed to open the corresponding web site in a browser.

... the sound comes through but no picture.

So are you trying to view videos in a browser, and the browser is what's giving you problems?

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Possibly but on two other computers the same videos played with no problems. Something has changed on my computer. If this is the problem, how would I fix it?

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If your browser is Firefox, try to ask in the Firefox support forum.