When trying to download Firefox. I click Run and a box pops up and says 0% extracting and then nothing.....no download no other pop ups
I have tried downloading Firefox multiple times. I have windows 8. When I click on Start download and box at the bottom comes up and asks if I want to run, save, or cancel. I click run. The next box that comes up is a time bar like pop up that says 0% extracting...it never goes any further. That box stays on the screen for a couple of seconds then nothing. There are no more pops, Firefox is no where to be found on the computer. Any ideas on a step I need to take to get it to download completely?
Solution choisie
Make sure you are using the official mozilla site (or http://www.getfirefox.com/) for your download.
You may need to temporarily turn of security software before Firefox will install.
See the install instructions:
You could try to initially use the option to save the installer file you download instead of run. Try running it once it is downloaded on to your computer, but ensure the computer is online to the internet.
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Solution choisie
Make sure you are using the official mozilla site (or http://www.getfirefox.com/) for your download.
You may need to temporarily turn of security software before Firefox will install.
See the install instructions:
You could try to initially use the option to save the installer file you download instead of run. Try running it once it is downloaded on to your computer, but ensure the computer is online to the internet.
Try this:
- Download the full Firefox installer and save the file to the desktop
https://www.mozilla.org/en-US/firefox/all/ - Start the installation with a double-click on the desktop icon
Thanks. I saved it to the desktop as directed and was able to right click it and select trouble shoot when it still wouldn't load. The troubleshoot worked!
Glad we were able to help. Thanks for posting back.