When I close Firefox my computer says it is still running and I have to restart my computer to get Firefox to run...this is a first for me.
Every time I close Firefox and try to restart it my computer leaves a message that I still have Firefox running and that it is unresponsive and needs to be closed. The problem is that there isn't a still-running Firefox to be found, consequently it is impossible to close and therefore impossible to open. I have used every form of Firefox and this is the first time this has happened. Please, please don't force me to use Chrome or iExplorer!!
Solution choisie
Use "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: Firefox > Quit Firefox; Linux: Firefox/File > Quit) to close Firefox if you are currently doing that by clicking the close X on the Firefox title bar.
You can check if it helps when you can start Firefox in Safe Mode by holding down the Shift/Options key.
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Toutes les réponses (3)
Solution choisie
Use "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: Firefox > Quit Firefox; Linux: Firefox/File > Quit) to close Firefox if you are currently doing that by clicking the close X on the Firefox title bar.
You can check if it helps when you can start Firefox in Safe Mode by holding down the Shift/Options key.
Start Firefox in Safe Mode (above). Wait a few minutes, then close Firefox. Is there still a problem?
If you are still having issues;
Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.
Start your Computer in safe mode with networking. Then start Firefox.