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Browser won't open! Help!! Urgent!!!

  • 2 réponses
  • 1 a ce problème
  • 8 vues
  • Dernière réponse par DavidYoxall

DavidYoxall
DavidYoxall
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Hi folks,

This one is a bit of a worry! Started this morning when I telephoned Virgin Media about using a 5Gb connection ..... (At this point Firefox was working fine ....) as part of the "process"before you get to talk to a human being, they perform "tests" on your connection.

They couldn't actually help with my query, and when I came of the phone to them I restarted Firefox.

All I got was a blank screen saying "connecting" .... leave it for ten minutes - still the same. Screenshot attached.

I've been back on the phone to Virgin three times .... all they say is "its a browser problem" - the internet connection is fine!

All I know is that I cannot use my chosen browser!

Anyone got any ideas?? Thanks!

Hi folks, This one is a bit of a worry! Started this morning when I telephoned Virgin Media about using a 5Gb connection ..... (At this point Firefox was working fine ....) as part of the "process"before you get to talk to a human being, they perform "tests" on your connection. They couldn't actually help with my query, and when I came of the phone to them I restarted Firefox. All I got was a blank screen saying "connecting" .... leave it for ten minutes - still the same. Screenshot attached. I've been back on the phone to Virgin three times .... all they say is "its a browser problem" - the internet connection is fine! All I know is that I cannot use my chosen browser! Anyone got any ideas?? Thanks!
Captures d’écran jointes

Solution choisie

Solved! It was a conflict with the remnants of AVG which had been uninstalled!

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Toutes les réponses (2)

user633449
user633449
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Firefox and other browsers can't load websites may be able to help.

DavidYoxall
DavidYoxall Auteur de la question
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Solution choisie

Solved! It was a conflict with the remnants of AVG which had been uninstalled!