Firefox crashes
I click on firefox and it gives me a crash report.
Crash ID: bp-e291defc-ce23-4c2b-8612-d08711171202
Solution choisie
Product Firefox Release Channel release Version 57.0 Build ID 20171112125346 OS Windows 7 OS Version 6.1.7601 Service Pack 1
bp-e291defc-ce23-4c2b-8612-d08711171202 Signature: mozilla::ipc::MessageChannel::CommonThreadOpenInit
mcsc_jvecnjjo.dll = No results found
shim_bpppekxb.dll = No results found
mcapp_ojoqejke.dll = No results found
EpMPApi.dll = McAfee Endpoint
This is for Sumo's Related Bugs 1389759 REOPENED --- Crash in mozilla::ipc::MessageChannel:: CommonThreadOpenInit
Check McAfee for updates.
You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no
Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.
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Solution choisie
Product Firefox Release Channel release Version 57.0 Build ID 20171112125346 OS Windows 7 OS Version 6.1.7601 Service Pack 1
bp-e291defc-ce23-4c2b-8612-d08711171202 Signature: mozilla::ipc::MessageChannel::CommonThreadOpenInit
mcsc_jvecnjjo.dll = No results found
shim_bpppekxb.dll = No results found
mcapp_ojoqejke.dll = No results found
EpMPApi.dll = McAfee Endpoint
This is for Sumo's Related Bugs 1389759 REOPENED --- Crash in mozilla::ipc::MessageChannel:: CommonThreadOpenInit
Check McAfee for updates.
You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no
Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.