Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

updating Firefox to 58 59 or 60 results in a not working Firefox

  • 3 réponses
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par Tonnes

tanyastawicki
tanyastawicki
more options

updating Firefox (56 -> 59 ) results in browser that _does_ startup, but is completely useless: No page can be reached, even Firefox-pages as "options" "addon" can't be opened . When a do a clean install and copy the "profile" folder: same thing: useless Browser...

updating Firefox (56 -> 59 ) results in browser that _does_ startup, but is completely useless: No page can be reached, even Firefox-pages as "options" "addon" can't be opened . When a do a clean install and copy the "profile" folder: same thing: useless Browser...

Toutes les réponses (3)

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

tanyastawicki
tanyastawicki Auteur de la question
more options

yes. With starting in the save mode the problem remains: no webpage can be reached & most dialogscreens don't work.

Tonnes
Tonnes
  • Locale Leader
more options

Any issues residing in an existing profile might affect behavior for a newer version of Firefox, as profile data will be reused, even after reinstalling Firefox.

What happens in a clean profile? Please see the Profile Manager - Create, remove or switch Firefox profiles article for ways to launch the Profile Manager, or (temporarily) add <space>-p to your existing startup shortcut or a copy of it as described there. Do not make any modifications by adding add-ons. The only thing you could (or even should) do is disable hardware acceleration, as it’s enabled by default for new profiles.

Also, what’s the make and model of your CPU? If it’s Intel, please have a look at the Updating processor microcode support article - you may need a BIOS update.