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can't get rid of bigsearch.com as I can't access addons under the tool bar

  • 5 réponses
  • 1 a ce problème
  • 25 vues
  • Dernière réponse par grm4love

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I have been getting redirected from all sites to bigsearch.com with lots of popup windows. I tried to go into addons but it keeps redirecting me to google.com to their search engine. Please advise.


Thank you.

GRM

I have been getting redirected from all sites to bigsearch.com with lots of popup windows. I tried to go into addons but it keeps redirecting me to google.com to their search engine. Please advise. Thank you. GRM

Toutes les réponses (5)

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HI, This could be an issue caused by AdAware or Web Companion from Lavasoft.

You can look for a file named dsengine.js in these locations. You should only find channel-prefs.js in the "defaults\pref" location. Any file found here apart from channel-prefs.js is suspicious. You can check the content of the file in a text editor (use open with and do not double-click the file).

C:\Program Files\Mozilla Firefox\defaults\pref\ C:\Program Files (x86)\Mozilla Firefox\defaults\pref\ You can look for a file named dsengine.cfg in the main Firefox program folder. C:\Program Files\Mozilla Firefox\ C:\Program Files (x86)\Mozilla Firefox\

Delete the dsengine.js and dsengine.cfg files when present.

Regardless if can not find any off the above : Please use more than 1 scanner as each uses diff tech :

Save your Report and google each before deleting anything as do not want to delete something you need, If need help :

Post in only 1 forum, then wait.

Please let us know if this solved your issue or if need further assistance.

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So there are a few things that can be run on a Mac above. But : https://www.malwarebytes.com/mac/

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so I didn't fare well with most of your suggestions but I did download and install Adware Removal Pro for Mac and it removed and cleaned it all up. Thank you.

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Hi, glad it is gotten rid off I hope, as the reviews are not kind to that program.

The fact that the same developer released Adware Doctor and Adware Removal should be a warning sign. Why have two apps when they should both do the exact same thing? Just download https://www.malwarebytes.com/mac/ .

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Malawarebytes didn't remove it.. and this one did