Outbox not reaching Server
Receiving an email happened only after i have pressed "get messages" a couple of times a few minutes after the email has been sent. after talking to tech support of my ISP we worked out the receiving issue. When sending an email, everything works as it should, it shows up in the sent folder and all the SNMP settings are correct (another check made by the tech support) yet none of the messages get through. even when sending an email from myself to myself it does not go through. I tried sending an email from my online ISP mail to the thunderbird on my computer but it doesn't send either.
Solution choisie
restarted the router - it was a fluke of configs. working perfectly now. Thank you for your help!
Lire cette réponse dans son contexte 👍 0Toutes les réponses (7)
Where or what is your ISP doing with those messages then? AS you say they are sending without error. Perhaps you ISP tech support can check their logs and determine exactly what they are doing with your outgoing mail after they receive it.
What ISP is it?
the problem is that the messages do mot reach the server at all, but there is clearly a link between because messages are received
bezeqint is the ISP
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Please also add the result of these troubleshooting steps to your post
- Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
- Do you use anti-virus and firewall software? What is the version?
Application Basics
Name: Thunderbird Version: 52.9.1 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.9.1 Profile Folder: Open Folder
(Local drive) Application Build ID: 20180709124824 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts account1: INCOMING: account1, , (pop3) mail.bezeqint.net:110, plain, passwordCleartext OUTGOING: , out.bezeqint.net:25, plain, passwordCleartext, true
account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
Crash Reports https://crash-stats.mozilla.com/report/index/bp-c02f4768-f5fa-474a-9981-623010180529 (5/29/2018) https://crash-stats.mozilla.com/report/index/bp-cddceedc-1b77-4f07-911e-9b6c60180529 (5/29/2018) https://crash-stats.mozilla.com/report/index/bp-1941b996-c2e9-42d8-96e3-87bce0180528 (5/28/2018) https://crash-stats.mozilla.com/report/index/bp-c24d32e1-abf8-4e57-adc4-756f50180528 (5/28/2018) https://crash-stats.mozilla.com/report/index/bp-b7f6e477-69d2-47a4-beec-b59590180528 (5/28/2018)
Extensions BiDi Mail UI, 0.9.9b3, true, {54e72d7b-ed31-4736-854f-f517358f21ee} Lightning, 5.4.9.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} WiseStamp, 3.13.44, true, wisestamp@wisestamp.com
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.display.use_document_fonts: 0 extensions.lastAppVersion: 52.9.1 font.internaluseonly.changed: true font.minimum-size.x-western: 20 font.name.monospace.el: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Times New Roman font.name.sans-serif.el: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Times New Roman font.name.serif.el: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.size.fixed.el: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 20 font.size.variable.el: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 20 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 169b00a2-c926-422c-a3e8-5d326483653 mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"3"},"flaggedCol":{"visible":true,"ordinal":"5"},"attachmentCol":{"visible":false… media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1536686334 places.history.expiration.transient_current_max_pages: 122334 print.printer_Xerox_WorkCentre_3210_PCL_6.print_bgcolor: false print.printer_Xerox_WorkCentre_3210_PCL_6.print_bgimages: false print.printer_Xerox_WorkCentre_3210_PCL_6.print_duplex: -437918235 print.printer_Xerox_WorkCentre_3210_PCL_6.print_edge_bottom: 0 print.printer_Xerox_WorkCentre_3210_PCL_6.print_edge_left: 0 print.printer_Xerox_WorkCentre_3210_PCL_6.print_edge_right: 0 print.printer_Xerox_WorkCentre_3210_PCL_6.print_edge_top: 0 print.printer_Xerox_WorkCentre_3210_PCL_6.print_evenpages: true print.printer_Xerox_WorkCentre_3210_PCL_6.print_footercenter: print.printer_Xerox_WorkCentre_3210_PCL_6.print_footerleft: &PT print.printer_Xerox_WorkCentre_3210_PCL_6.print_footerright: &D print.printer_Xerox_WorkCentre_3210_PCL_6.print_headercenter: print.printer_Xerox_WorkCentre_3210_PCL_6.print_headerleft: &T print.printer_Xerox_WorkCentre_3210_PCL_6.print_headerright: &U print.printer_Xerox_WorkCentre_3210_PCL_6.print_in_color: true print.printer_Xerox_WorkCentre_3210_PCL_6.print_margin_bottom: 0.5 print.printer_Xerox_WorkCentre_3210_PCL_6.print_margin_left: 0.5 print.printer_Xerox_WorkCentre_3210_PCL_6.print_margin_right: 0.5 print.printer_Xerox_WorkCentre_3210_PCL_6.print_margin_top: 0.5 print.printer_Xerox_WorkCentre_3210_PCL_6.print_oddpages: true print.printer_Xerox_WorkCentre_3210_PCL_6.print_orientation: 0 print.printer_Xerox_WorkCentre_3210_PCL_6.print_page_delay: 50 print.printer_Xerox_WorkCentre_3210_PCL_6.print_paper_data: 9 print.printer_Xerox_WorkCentre_3210_PCL_6.print_paper_height: -1.00 print.printer_Xerox_WorkCentre_3210_PCL_6.print_paper_name: print.printer_Xerox_WorkCentre_3210_PCL_6.print_paper_size_unit: 1 print.printer_Xerox_WorkCentre_3210_PCL_6.print_paper_width: -1.00 print.printer_Xerox_WorkCentre_3210_PCL_6.print_resolution: 600 print.printer_Xerox_WorkCentre_3210_PCL_6.print_reversed: false print.printer_Xerox_WorkCentre_3210_PCL_6.print_scaling: 1.00 print.printer_Xerox_WorkCentre_3210_PCL_6.print_shrink_to_fit: true print.printer_Xerox_WorkCentre_3210_PCL_6.print_to_file: false print.printer_Xerox_WorkCentre_3210_PCL_6.print_unwriteable_margin_bottom: 0 print.printer_Xerox_WorkCentre_3210_PCL_6.print_unwriteable_margin_left: 0 print.printer_Xerox_WorkCentre_3210_PCL_6.print_unwriteable_margin_right: 0 print.printer_Xerox_WorkCentre_3210_PCL_6.print_unwriteable_margin_top: 0 security.sandbox.content.tempDirSuffix: {5e8d9bad-6c48-400e-b232-1f7de1366408}
Graphics
GPU #1 Description: Intel(R) HD Graphics 620 Vendor ID: 0x8086 Device ID: 0x5916 RAM: Unknown Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Driver Version: 21.20.16.4550 Driver Date: 11-11-2016
GPU #2 Description: AMD Radeon (TM) R7 M460 Vendor ID: 0x1002 Device ID: 0x6900 RAM: 2048 Drivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Driver Version: 21.19.128.4 Driver Date: 9-3-2016
Features Direct2D: false DirectWrite: true (10.0.17134.1) WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 620 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
AzureCanvasBackend: skia AzureCanvasAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: skia
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.13.1 4.13.1
NSS 3.28.6 3.28.6
NSS Util 3.28.6 3.28.6
NSS SSL 3.28.6 3.28.6
NSS S/MIME 3.28.6 3.28.6
I restarted in safe mode and it did not help. We also disabled firewall. Very frustrating!
Solution choisie
restarted the router - it was a fluke of configs. working perfectly now. Thank you for your help!