Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été fermé et archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Cannot send E-mails, error 5.7.1 Message contains spam or virus or sender is blocked

  • 1 réponse
  • 0 a ce problème
  • 5 vues
  • Dernière réponse par christ1

vanconsumer2
vanconsumer2
more options

It happened overnight. I manage two e-mail accounts on Thunderbird. My secondary one is still working okay. However, my primary e-mail has started to get this message since today morning when I tried to send e-mails.

The mail server responded: 5.7.1 Message contains spam or virus or sender is blocked : chair64_6c05aac9dfd4f. Please check the message and try again.

I used Chrome instead of Thunderbird to send e-mail using my primary account and it sent out fine. Something in Thunderbird is block my e-mail through this account. I attempted to send an empty e-mail and it did not go through as well. So I think my email is blocked for some reason. How can I get more information on this? Thank you for your help

It happened overnight. I manage two e-mail accounts on Thunderbird. My secondary one is still working okay. However, my primary e-mail has started to get this message since today morning when I tried to send e-mails. The mail server responded: 5.7.1 Message contains spam or virus or sender is blocked : chair64_6c05aac9dfd4f. Please check the message and try again. I used Chrome instead of Thunderbird to send e-mail using my primary account and it sent out fine. Something in Thunderbird is block my e-mail through this account. I attempted to send an empty e-mail and it did not go through as well. So I think my email is blocked for some reason. How can I get more information on this? Thank you for your help

Toutes les réponses (1)

christ1
christ1
  • Top 25 Contributor
more options

See https://support.mozilla.org/en-US/questions/1238836