Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Recover local folders after system crash?

larrydaleparker
larrydaleparker
more options

My Windows system crashed and would not restart. Had to re-install Windows 10 Home, which wiped out the applications. Then had to re-install Thunderbird and connect it to my gmail and yahoo email accounts. I need help to locate and recover the Local folders, which were holding my archived messages prior to the crash. Can you help?

My Windows system crashed and would not restart. Had to re-install Windows 10 Home, which wiped out the applications. Then had to re-install Thunderbird and connect it to my gmail and yahoo email accounts. I need help to locate and recover the Local folders, which were holding my archived messages prior to the crash. Can you help?

Solution choisie

Check this article for the default Thunderbird profile location. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Does your missing data exist there?

Had to re-install Windows 10 Home, which wiped out the applications.

I'm not sure if that preserves anything from the original installation. You can check for a folder named

C:\Windows.old\Users\your-username\AppData\Roaming\Thunderbird

If you do not immediately see AppData, make sure Windows shows hidden files and folders. To change that setting, see this article (hopefully it's similar in Windows 10): http://windows.microsoft.com/en-us/windows/show-hidden-files

Does such a folder exist?

If none of the above works the only way would be to restore a backup of your Thunderbird profile you created prior to the incident.

Lire cette réponse dans son contexte 👍 1

Toutes les réponses (2)

christ1
christ1
  • Top 25 Contributor
more options

Solution choisie

Check this article for the default Thunderbird profile location. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Does your missing data exist there?

Had to re-install Windows 10 Home, which wiped out the applications.

I'm not sure if that preserves anything from the original installation. You can check for a folder named

C:\Windows.old\Users\your-username\AppData\Roaming\Thunderbird

If you do not immediately see AppData, make sure Windows shows hidden files and folders. To change that setting, see this article (hopefully it's similar in Windows 10): http://windows.microsoft.com/en-us/windows/show-hidden-files

Does such a folder exist?

If none of the above works the only way would be to restore a backup of your Thunderbird profile you created prior to the incident.

Modifié le par christ1

larrydaleparker
larrydaleparker Auteur de la question
more options

Thank you! christ1. I was able to restore the contents of my local folders after a couple of false starts.