We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Lost Bookmarks and all sycned data after reinstallation

  • 7 réponses
  • 1 a ce problème
  • 215 vues
  • Dernière réponse par Prakhar

more options

I've lost all my login passwords , bookmarks and every single thing that can be synced. For some reason I had to reinstall windows so I made sure that I had synced everything in Firefox. But when I reinstalled Firefox and logged in , everything was gone. There was nothing that I had synced and it wasn't there even in the restore option in the bookmark menu. Can anyone please help me to get my synced Items back?

I've lost all my login passwords , bookmarks and every single thing that can be synced. For some reason I had to reinstall windows so I made sure that I had synced everything in Firefox. But when I reinstalled Firefox and logged in , everything was gone. There was nothing that I had synced and it wasn't there even in the restore option in the bookmark menu. Can anyone please help me to get my synced Items back?

Solution choisie

Do you possibly have a "C:\Windows.old" folder with your previous personal data ?

Firefox uses two locations for the Firefox profile folder, so make sure to look in the correct location. Location used for the main profile that keeps your personal data (Root Directory on about:profiles).

Lire cette réponse dans son contexte 👍 1

Toutes les réponses (7)

more options

hello

Current Firefox releases use key4.db for the key file (encryption key and master password). The logins.json file stores the encrypted names and passwords.

You need to copy both files from the "Old Firefox Data" folder on the desktop or from another backup to the current profile folder with Firefox closed.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Help -> Troubleshooting Information -> Profile Directory: Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder

http://kb.mozillazine.org/Profile_folder_-_Firefox

thank you!

Modifié le par ARMAN KHAN

more options

I reinstalled windows so obviously I won't have any of those keys. The data present there is new and built today only so I lost everything on Firefox as well as my faith from Firefox sync. Thanks for replying though.

more options

hii Prakhar

that is to be expected, you have lost the token that was associated to in Sync when you reinstalled or what ever you did in 4 months. Sync is not a backup service. One device to another and that is what it is for during a session of syncing, not 4mos later. When not Syncing disconnect you devices from the account. Sync does not replace doing backups :
   https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
   https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
more options

I did not mention about 4 months anywhere infact it was only a time lap of 24 hours. I installed Firefox in the same device not a different one. All I did was reinstalled my windows. Thank you so much for replying.

Modifié le par Prakhar

more options

Hi prakhar,

Firefox automatically creates a backup of your bookmarks and history. You can restore them by following steps:-

  • Click on Menu icon.
  • Click on bookmarks icon.
  • Click on Show All Bookmarks.
  • Click on Import and Backup.
  • A dropdown menu will be open, choose restore from there.
  • Choose a date of which you want to restore history and Bookmarks.

Unfortunately,This is Last option. Thanks for raising your question in Mozilla Support Forum.

more options

Solution choisie

Do you possibly have a "C:\Windows.old" folder with your previous personal data ?

Firefox uses two locations for the Firefox profile folder, so make sure to look in the correct location. Location used for the main profile that keeps your personal data (Root Directory on about:profiles).

more options

Thanks allot cor-el I found them in Windows.old and simply copy pasting those files to the main location helped me restoring everything including every single Adon Thanks again to everyone who responded :)

Modifié le par Prakhar