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Blank Message in New Tab

  • 2 réponses
  • 1 a ce problème
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  • Dernière réponse par wayne32

wayne32
wayne32
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I have Thunderbird 78.1.0 running on Windows 10 1909. The other day I noticed that when I opened TB the tabs for emails I had saved "open" were blank. If I opened a new email message it opens blank as well. I can use the reply/forward icons and it displays the contents of the email.

Steps I've tried to resolve:

  • Bulleted list itemUninstall/Reinstall Thunderbird
  • Bulleted list itemDelete MSF files to rebuild message store
  • Bulleted list itemChanged from Open messages in "A new tab" to "A new message window" and then set it back

Leaving "open messages in a new windows" does work. I can see the email just fine, not what I want though.

I did restart TB in safe-mode disabling add-ons which does work. The only add-on I have is "Manually sort folders". If I restart TB in normal mode, disable the add-on, close and re-open TB I still get the same blank screen.

Any thoughts? I have the troubleshooting report but would rather not post it publicly if possible.

I have Thunderbird 78.1.0 running on Windows 10 1909. The other day I noticed that when I opened TB the tabs for emails I had saved "open" were blank. If I opened a new email message it opens blank as well. I can use the reply/forward icons and it displays the contents of the email. Steps I've tried to resolve: * Bulleted list itemUninstall/Reinstall Thunderbird * Bulleted list itemDelete MSF files to rebuild message store * Bulleted list itemChanged from Open messages in "A new tab" to "A new message window" and then set it back Leaving "open messages in a new windows" does work. I can see the email just fine, not what I want though. I did restart TB in safe-mode disabling add-ons which does work. The only add-on I have is "Manually sort folders". If I restart TB in normal mode, disable the add-on, close and re-open TB I still get the same blank screen. Any thoughts? I have the troubleshooting report but would rather not post it publicly if possible.
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Solution choisie

Launch in safe mode, check 'Reset toolbars and controls', 'Make changes and restart'. Do the messages now appear in the tabs?

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sfhowes
sfhowes
  • Top 25 Contributor
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Solution choisie

Launch in safe mode, check 'Reset toolbars and controls', 'Make changes and restart'. Do the messages now appear in the tabs?

wayne32
wayne32 Auteur de la question
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sfhowes,

I dont know why I didn't think to check that box. That did the trick!

Thank you!