Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Erroe: Platform verdion 91.7.0 is not compatible with...

more options

Hi! My beloved Mozilla program gave me an error message when trying to open it this morning :(

Error: Platform version 91.7.0 is not compatible with minVersion > = 91.8.0 maxVersion < = 91.8.0

Program won't open at all. Any way to resolve this problem? Or at least recover files? I've used Mozilla for years to organize important emails...clearly that was a bad idea now. Please help? Thanks! Lisa

Hi! My beloved Mozilla program gave me an error message when trying to open it this morning :( Error: Platform version 91.7.0 is not compatible with minVersion > = 91.8.0 maxVersion < = 91.8.0 Program won't open at all. Any way to resolve this problem? Or at least recover files? I've used Mozilla for years to organize important emails...clearly that was a bad idea now. Please help? Thanks! Lisa

Toutes les réponses (2)

more options

Hello there Lisa We have read your message. We try to help you.


Try to shut down thunderbird. Delete the program folder at c:\program files(x86)\Mozilla

Try thereafter the fresh install of Thunderbird software. Back up your profile somewhere on a usb stick.

https://www.thunderbird.net/en-US/thunderbird/91.8.1/releasenotes/


https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile



Greetings Firefox volunteer.

Modifié le par Display name. день сумо

more options

Hello there again


It s possible that you have to update your browser.




Greetings Firefox volunteer.