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Errors accessing certain websites

  • 2 réponses
  • 0 a ce problème
  • 1 vue
  • Dernière réponse par cor-el

dyll.davies
dyll.davies
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I have had two issues since transferring to Firefox from Chrome. Both result in error messages:

1. I have a Revolut bank account for which I get an error message (see below) when I try to log in. When I click the 'Restart Log In' button it retruns me to the orginal log in page with my name and on clicking this I am logged in. I have contacted Revolut support but they say the issue is with Firefox.

2. Other issue I have is that in trying to access some websites I get a messaeg saying that the site cannot be verified with a button to 'Try Again'. Once I click this button I can access the page.

I can work around these issues but they are annoying.

I have had two issues since transferring to Firefox from Chrome. Both result in error messages: 1. I have a Revolut bank account for which I get an error message (see below) when I try to log in. When I click the 'Restart Log In' button it retruns me to the orginal log in page with my name and on clicking this I am logged in. I have contacted Revolut support but they say the issue is with Firefox. 2. Other issue I have is that in trying to access some websites I get a messaeg saying that the site cannot be verified with a button to 'Try Again'. Once I click this button I can access the page. I can work around these issues but they are annoying.

Toutes les réponses (2)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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You need to provide steps to replicate, links, and screenshots of the issue. Block any personal info. Did you try Firefox in Safe Mode?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can check for issues with Total Cookie Protection.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

You can check for issues with Enhanced Tracking Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages like blocked content.